User Centric Design Methods

Day One
16 Topics | 1 Quiz
Good Morning – Day One
Session 1 – Introduction to UCDM
Class Exercise – Team Formation & Project Selection.
Session 1 – Activity : The Microlab
Session 1 – Tips to Initiate the Conversation with Users.
Session 2 – User Centric Design : The Cues
Session 2 – User Centric Design – Voice of Users
Session 2 – Stakeholder Persona
Session 2 – POV Statement (Part 1)
Session 2 – POV Statement (Part 2)
Session 2 – Affinity Diagram
Session 3 – NLP and Active Listening
Session 3 – Instructions for Class Exercise
Session 3 – Class Exercise
Session 4 – Progress Check & Review
Session 4 – Reflections of the Day
Quick Assessment
Day Two
13 Topics | 1 Quiz
Suprabhaat – Day Two
Session 1 – Story Building Game
Session 1 – Presentation by Teams
Session 2 – Introduction to Kano’s Model
Session 2 – Dimensions of Customer/User Quality (Part 1)
Session 2 – Dimensions of Customer/User Quality (Part 2)
Session 2 – Class Exercise – Performance
Session 2 – Class Exercise – Satisfaction
Session 2 – The 5 categories of Grid (Part 1)
Session 3 – The 5 Categories of the Grid (Part 2)
Session 3 – Recap – Kano Model
Session 4 – Class Exercise
Session 4 – Presentation and Review
Quick Assessment – Day 2
Day Three
7 Topics
Guten Morgan – Day Three
Activity : Navarasa
Session 1 – Klein Grid of Customer Needs
Session 1 – Kano Survey
Session 1 – Ranking of the survey response – Feature wise
Session 1 – Class Exercise – Kano Survey
Session 2 – Presentation and Review
Day Four
13 Topics
Bom Dia – Day Four
Session 1 – Activity – River of Life
Session 1 – System Flow/ Tree Diagram
Session 2 – Feature Extraction to Technical Response
Session 3 – Creating Low – Fidelity Diagram
Session 3 – Gestalt’s Visual Pinciple
Session 3 – Case Study on UX Website Design
Session 2 – House of Quality – Introduction
Session 2 – House of Quality
Session 2 – HOQ – Relationships
session 2 – Roof of House of Quality
Session 3 – Tips & Keynotes for Class Exercise
Session 4 – Class Exercise
Day Five
2 Topics
Bonjour – Day Five
Final Submission Checklist
Ohayogozaimasu – Conclusion
1 Topic
Assessment & Final Submission.
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Session 3 – NLP and Active Listening

User Centric Design Methods Day One Session 3 – NLP and Active Listening

Neuro - Linguistic Programming

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Active Listening

Now, you know about NLP and Active Listening, quickly share your Insights & Understandings with rest of the class. 

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